Return & Refund Policy

At Pure Pharma, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help. Please review our return and refund policy below.

1. Return Eligibility

We accept returns under the following conditions:

• The product is unused, unopened, and in its original packaging
• The return request is made within 7 days of receiving the order
• Proof of purchase (order number or invoice) is provided

2. Non-Returnable Items

Due to hygiene and safety reasons, the following items are non-returnable:

• Opened or used skincare or haircare products
• Products damaged after delivery
• Items purchased on sale or part of promotional offers

3. How to Request a Return

To request a return, please contact our support team with the following details:

• Your name and contact number
• Order number
• Reason for return

Email us at: support@purepharma.com

4. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–7 business days
• The refund will be issued through the original payment method

5. Damaged or Incorrect Products

If you received a damaged or incorrect item, please inform us within 48 hours of delivery with clear photos of the product. We will replace the item at no additional cost.

6. Shipping Costs

• Return shipping costs are the customer’s responsibility unless the product was defective or incorrect.
• Shipping fees are non-refundable.

7. Need Help?

If you have any questions about returns, refunds, or product issues, feel free to reach out to us:

• Email: support@purepharma.store
• Phone: +92 300 0022990