Returns and Refund Policy

1. What is your return policy?

We accept returns for damaged or incorrect items reported within the specified return window after delivery.

2. Can I return a product if I simply change my mind?

Due to hygiene and personal care regulations, opened and used products are generally not eligible for return unless damaged or incorrect items are delivered.

3. What if my order arrives damaged?

Please contact our support team with photos of the damaged item and packaging. We will review the issue and arrange a replacement or refund if eligible.

4. How long do refunds take?

Approved refunds are typically processed within 5–10 business days, depending on your payment provider and banking institution.

5. How do I request a refund or replacement?

Simply contact our customer support team with your order number, and we’ll guide you through the process.

6. Is there a satisfaction guarantee?

Customer satisfaction is our priority. If you experience an issue with your order, our team will work with you to find a fair resolution.

Return & Refund Policy

At Pure Pharma, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help. Please review our return and refund policy below.

1. Return Eligibility

We accept returns under the following conditions:

The product is unused, unopened, and in its original packaging
The return request is made within 7 days of receiving the order
Proof of purchase (order number or invoice) is provided

2. Non-Returnable Items

Due to hygiene and safety reasons, the following items are non-returnable:

Opened or used skincare or haircare products
Products damaged after delivery
Items purchased on sale or part of promotional offers

3. How to Request a Return

To request a return, please contact our support team with the following details:

Your name and contact number
Order number
Reason for return

Email us at: support@purepharma.com

4. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5–7 business days
The refund will be issued through the original payment method

5. Damaged or Incorrect Products

If you received a damaged or incorrect item, please inform us within 48 hours of delivery with clear photos of the product. We will replace the item at no additional cost.

6. Shipping Costs

Return shipping costs are the customer’s responsibility unless the product was defective or incorrect.
Shipping fees are non-refundable.

7. Need Help?

If you have any questions about returns, refunds, or product issues, feel free to reach out to us:

Email: support@purepharma.store
Phone: +92 300 0022990